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STORE POLICIES

Thank you for visiting elevatorbooks.com. Below you will find our store policies. If you have any questions please feel free to email sales@elevatorworld.com.

SUBSCRIPTION INFORMATION

Continuous Service Guarantee:  By using the your credit card, your subscription will renew automatically at the end of its term, unless you tell us to stop.  Each year you'll receive a reminder notice followed by a bill for the renewal subscription term.  You can cancel at any time and receive any money you have paid for all copies still outstanding.

SHIPPING INFORMATION

Next Day Air will be shipped by the next business day.Orders are normally shipped within 3 business days if the item(s) are in stock.  If an item(s) is out of stock you will be notified by e-mail. U.S. Orders - Please allow 5 to 7 business days from the date of shipment for Ground delivery . International Orders - Please allow 4 to 7 business days from the date of shipment for delivery.

U.S. Orders  - Please allow 5 to 7 business days from the date of shipment for Ground delivery (not available outside the 48 contiguous U.S. states). Shipping options to Alaska, Hawaii, and Puerto Rico include Next Day Air or 2nd Day Air, Orders shipped to Puerto Rico may be subject to custom and import duties. These fees are the responsibility of the customer.

Canadian Orders - Please allow 3 to 7 days from the date of shipment. Shipping rates do not include customs and import duties. These fees are the responsibility of the customer.

International Orders - Delivery guaranteed in 4 to 7 business days (not responsible for customs delay) by UPS Worldwide Express. Customs and import duties are applied once your shipment reaches its destination and the payment of these charges are the responsibility of the customer. Please contact your local customs office for more details.

PAYMENT POLICY

All orders are prepaid by Visa, MasterCard or American Express credit cards.

RETURN POLICY

Within 30 days of receipt of your shipment you may return any of the returnable item(s) for any reason, for a full refund (shipping costs will only be refunded if the return is a result of our error). Please note that we can process returns and refunds only for item(s) purchased from Elevator World. Item(s) that are returned more than 30 days after delivery, are missing parts and are non-resalable will not be accepted or refunded.

Software, statistical reports, CET/CAT Materials and codes books are not returnable.

REFUNDS

You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.o do so, you will need to supply your e-mail address in the "Enter your email address to receive timely product alerts, special offers, discounts, and more" field on the Home page. Please note that this registry is different from the account and password that you set up to make purchases. You can sign up for updates and site news whether or not you have an account.


Security Notice

How Secure Is My Information?

1. We protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

2. We reveal only the last five digits of credit card numbers when confirming your order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

3. Please protect against unauthorized access to your password and to your computer.
Store Policies:
Please view this important information by clicking on the "Store Policies" tab on the homepage of the online bookstore at www.elevatorbooks.com.

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